News and Alerts

January 12th, 2017, 3:35 P.M. Pacific - Transition to Telephone Help Desk

Help for SCRA is now available via telephone. The SCRA e-mail address will no longer be monitored. For questions regarding information you have received from SCRA, please call:

Customer Data or Certificate Questions: For questions related to DEERS data, the information on SCRA certificates, a service members status, or military service contacts, please call the DMDC DEERS Support Office (DSO) at 1-800-538-9552.

Technical Issues/Web Site Issues: For technical questions such as site connectivity concerns, access to site, error codes, Multiple Record Requests, or general website assistance, please call the DMDC Technical Support Center (DSC) 1-800-477-8227.

Welcome to SCRA

SCRA is a program that provides certain protections from civil actions against servicemembers who are called to Active Duty. It restricts or limits actions against these personnel in the areas of financial management, such as rental agreements, security deposits, evictions, installment contracts, credit card interest rates, mortgages, civil judicial proceedings, income tax payments, and more. From this site:

Users may submit a Single Record Request to obtain a report certifying Title 10 active duty status for provisions under SCRA. This report is also called a Certificate. No account is required to use the Single Record Request.

Users may also request Multiple Record Requests of multiple individuals (or multiple dates for a single individual) to determine Title 10 active duty status for provisions under SCRA. An account is required to use the Multiple Record Request. These users will be able to:

  • Create and manage an account in order to retrieve information
  • Upload 'Request' files for Multiple Record Requests
  • Download 'Result' file(s)
  • Download Certificates for Multiple Record Request(s)