[{"id":null,"priority":null,"active":null,"faqQuestion":"Why am I receiving a Security Certificate error message (Digital Certification Help)?","faqAnswer":" A: All internet communications between your computer and the DMDC SCRA website are encrypted using SSL standards set by the Department of Defense. Under normal circumstances, web pages are automatically encrypted using a DoD certificate public key, in order to send Privacy Act data in an encrypted form across the Internet. If the certificate is not installed on your computer, you may experience security alerts from your browser.

\"screenshot

Most web browsers don't come with the DoD certificates already installed. The best and most secure solution is for the user to install all of the DoD's public certificates in their web browser. That can be done using a tool called InstallRoot that will install the DoD root PKI certificates on client browsers. InstallRoot is available by clicking on the Trust Store tab on this page: https://public.cyber.mil/pki-pke/tools-configuration-files/. Look for the InstallRoot NIPR Windows Installer and download the version appropriate for your operating system. A User Guide for the InstallRoot tool is also available on this page. InstallRoot is supplied by the Defense Information Systems Agency (DISA), which handles related security matters for the DoD.

For corporations, businesses or individuals with a local systems administrator, we recommend that installation of the DoD certificate be handled at the IT policy level through coordination with your local systems administrator. Once these certificates are installed, your browser should not display security warnings, as the certificate will be recognized by the browser.

","faqId":"Q1","faqPriority":1},{"id":null,"priority":null,"active":null,"faqQuestion":"Why can't I get to the website?","faqAnswer":"A: If the hyperlink is valid and you're receiving this error, any of the following could be the reason you're receiving an error:

  • Your computer was able to communicate with DMDC, but DMDC is unable to find what you requested.
  • You could have followed a broken or dead hyperlink.
  • Internet connectivity has been lost.
  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.
  • There might be a typing error in the address.
  • If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.
    • ","faqId":"Q2","faqPriority":2},{"id":null,"priority":null,"active":null,"faqQuestion":"Does the website restrict my access in any way?","faqAnswer":"A: For Single Record Requests and Multiple Record Requests, a username and password are required. The intent of the website is to handle requests to generate individual certificates or perform Multiple Record Requests.

    Each SSN and last name provided is recorded with your IP address, Report ID, and timestamp for audit purposes. The site is not set up to handle automated scripts and you must upload files individually. DMDC identifies automated scripts at a threshold of 1,000 hits per hour and may reserve the right to turn off access to IP addresses generating high traffic levels if these levels would deny access to individual users.","faqId":"Q3","faqPriority":3},{"id":null,"priority":null,"active":null,"faqQuestion":"Is the information between my computer and the DMDC database encrypted?","faqAnswer":"A: All internet communications between your computer and the DMDC SCRA website is encrypted using SSL standards set by the Department of Defense. See FAQ Question 1: 'Why am I receiving a Security Certificate error message (Digital Certification Help)?,' for additional information.","faqId":"Q4","faqPriority":4},{"id":null,"priority":null,"active":null,"faqQuestion":"Who do I contact for general website assistance?","faqAnswer":"A: For questions regarding information you have received from SCRA, please call:

    Customer Data or Certificate Questions: For questions related to DEERS data, the information on SCRA certificates, a service member's status, or military service contacts, please call the DMDC DEERS Support Office (DSO) at 1-800-538-9552.

    Technical Issues/Web Site Issues: For technical questions such as site connectivity concerns, access to site, error codes, Multiple Record Requests, or general website assistance, please call the DMDC Technical Support Center (DSC) 1-800-477-8227.","faqId":"Q5","faqPriority":5},{"id":null,"priority":null,"active":null,"faqQuestion":"Does the website maintain cookies?","faqAnswer":"A: This web site does not use persistent cookies (persistent tokens that pass information back and forth from the client machine to the server). This web site may use session cookies (tokens that remain active only until you close your browser) in order to make the site easier to use. DMDC DOES NOT retain a database of information obtained from these cookies.","faqId":"Q6","faqPriority":6},{"id":null,"priority":null,"active":null,"faqQuestion":"Can I use SCRA for employment verification?","faqAnswer":"A: SCRA does not provide past or present employment verification. Information provided by SCRA is only for the purpose of verifying an individual's active duty status for a given active duty status date to determine if they are eligible for protection under the Servicemembers Civil Relief Act.","faqId":"Q7","faqPriority":7},{"id":null,"priority":null,"active":null,"faqQuestion":"Where does it say Title 32 isn't covered?","faqAnswer":"A: Title 32 outlines the role of the United States National Guard; normally Title 32 members are not covered under SCRA. Those Title 32 members and others who meet the criteria referenced in Title 50 USC App. §§ 501 below are accurately represented on the SCRA website.

    In order to be considered for SCRA coverage a Title 32 member must be called "...to active service authorized by the President or the Secretary of Defense for a period of more than 30 consecutive days under section 502(f) of title 32, United States Code, for purposes of responding to a national emergency declared by the President and supported by Federal funds. "

    Title 50 USC App. §§ 501 et seq, as amended, states the following:

    "TITLE 50, APPENDIX - WAR AND NATIONAL DEFENSE SERVICEMEMBERS CIVIL RELIEF ACT
    ACT OCT. 17, 1940, CH. 888, 54 STAT. 1178
    TITLE I - GENERAL PROVISIONS
    Sec. 511. Definitions

    For the purposes of this Act [sections 501 to 515 and 516 to 597b of this Appendix]:

    (1) Servicemember
    The term "servicemember" means a member of the uniformed services, as that term is defined in section 101(a)(5) of title 10, United States Code.

    (2) Military service
    The term "military service" means -

    (A) in the case of a servicemember who is a member of the Army, Navy, Air Force, Marine Corps, or Coast Guard -

    (i) active duty, as defined in section 101(d)(1) of title 10, United States Code, and

    (ii) in the case of a member of the National Guard, includes service under a call to active service authorized by the President or the Secretary of Defense for a period of more than 30 consecutive days under section 502(f) of title 32, United States Code, for purposes of responding to a national emergency declared by the President and supported by Federal funds;

    (B) in the case of a servicemember who is a commissioned officer of the Public Health Service or the National Oceanic and Atmospheric Administration, active service; and

    (C) any period during which a servicemember is absent from duty on account of sickness, wounds, leave, or other lawful cause."","faqId":"Q8","faqPriority":8},{"id":null,"priority":null,"active":null,"faqQuestion":"What is Title 32 vs Title 10 with respect to SCRA?","faqAnswer":"A: The United States Code, under Title 10, outlines the role of the Armed Forces and the legal basis for their responsibilities, missions and organization. Title 10 service is covered by SCRA. The role of the United States National Guard is outlined under Title 32. Title 32 members are normally not covered under SCRA, unless they meet the specified criteria covered in question 8.

  • Under authority of Title 32 of the U.S. Code, the National Guard is federally funded but under the command and control of the state's governor even though the Guard is employed "in the service of the United States." The purpose of the service may be either shared state/federal or for a primary federal purpose.

  • Title 10 duty - Under authority of Title 10 of the U.S. Code, the National Guard is deployed by the President for a federal purpose; command and control rests solely with the President and the federal government.
    • ","faqId":"Q9","faqPriority":9},{"id":null,"priority":null,"active":null,"faqQuestion":"How do I get rid of the Security error I get on your site?","faqAnswer":"A: For corporations, businesses or individuals with a local systems administrator, we recommend that installation of the DoD certificate be handled at the IT policy level through coordination with your local systems administrator. Once these certificates are installed, your browser should not display security warnings, as the certificate will be recognized by the browser. See FAQ Question 1 above for additional information.","faqId":"Q10","faqPriority":10},{"id":null,"priority":null,"active":null,"faqQuestion":"Does the Security Certificate error I get on the SCRA website mean the site is not secure?","faqAnswer":" A: The Security Certificate error indicates the digital certificate has not been installed by the manufacturer of your browser. See FAQ Question 1 above for additional information.

    SCRA uses Hyper Text Transfer Protocol Secure (HTTPS), a secure protocol which allows secure transactions to occur on the Internet. Web browsers such as Internet Explorer and Firefox display a padlock icon to indicate that the website is secure, and it also displays https:// in the address bar.

    When a user connects to a website via HTTPS, the website encrypts the session with a digital certificate. A user can tell if they are connected to a secure website if the website URL begins with https:// instead of http://.","faqId":"Q11","faqPriority":11},{"id":null,"priority":null,"active":null,"faqQuestion":"How long will the website keep Multiple Record Request files?","faqAnswer":"A: Uploaded Multiple Record Request .TXT files are retained by the website for 2 calendar days. If you have not downloaded your results files during that period, you must upload your request file again for re-processing.

    On average, the website attempts to deliver results files and certificates within 24 hours; however it may take longer depending on processing loads. DMDC recommends that you keep checking the status of your download.","faqId":"Q12","faqPriority":12},{"id":null,"priority":null,"active":null,"faqQuestion":"How do I get an SCRA Certificate?","faqAnswer":"A: Certificates are provided as a result of a Single Request inquiry or by selecting the certificate option on the Multiple Record Request Upload screen. The certificate is the xx produced via this website. (where xx is memorandum, letter, something).","faqId":"Q13","faqPriority":13},{"id":null,"priority":null,"active":null,"faqQuestion":"Receiving a 'Missing Required Field' error","faqAnswer":"A: Indicates the minimum-required Social Security Number and Last Name, or Last Name and Date of Birth, were not entered.","faqId":"Q14","faqPriority":14},{"id":null,"priority":null,"active":null,"faqQuestion":"Receiving a 'Social Security Number is Invalid' error","faqAnswer":"A: The Social Security Number must be 9 digits long (e.g., 123456789) and should include only numbers. Do not include dashes (-), periods (.), slashes (\\ /), spaces, letters, or any other characters. If you are entering a SSN with less than 9 characters, the number should be preceded with zeros (e.g., 001234567).","faqId":"Q15","faqPriority":15},{"id":null,"priority":null,"active":null,"faqQuestion":"Receiving 'Invalid Date' error","faqAnswer":"A: Single Record Request:

    The Date of Birth and Active Duty Status date must be entered in the following format for a Single Record Request: MM/DD/YYYY, where MM designates the two digits needed for the Month, DD designates the two digits needed for the Day, and YYYY designates the four digits needed for the Year.

    Multiple Records Request:

    The Date of Birth and Active Duty Status As Of date must be entered in the following format for a Multiple Records Request: YYYYMMDD, where YYYY designates the four digits needed for the Year, MM designates the two digits needed for the Month, and DD designates the two digits needed for the Day. Do not include dashes (-), periods (.), slashes (\\ /), spaces, letters, or any other characters for Year, Month, or Day.","faqId":"Q16","faqPriority":16},{"id":null,"priority":null,"active":null,"faqQuestion":"Receiving 'Error Uploading File' message","faqAnswer":"A: Request files must be 'fixed width' and follow the 'Formatting the Request File' format found in the SCRA User's Guide. If any records within the file does not meet the file requirements, the entire file will fail to upload. An error message will appear, detailing which records (up to five lines per error message) do not meet the file requirements and why. You must fix the records and re-upload the file.","faqId":"Q17","faqPriority":17},{"id":null,"priority":null,"active":null,"faqQuestion":"How many Requests can I make each day?","faqAnswer":"A: Single Record Request:

    There is no limit to the number of single-record requests that a user can make per day, however be aware that traffic to the SCRA application is monitored and IPs or user accounts that exhibit excessive or abusive behaviors will be blocked.

    Multiple Records Request:

    There is no limit to the number of multiple-record requests that a user can make per day, however be aware that traffic to the SCRA application is monitored and IPs or user accounts that exhibit excessive or abusive behaviors will be blocked.","faqId":"Q18","faqPriority":18},{"id":null,"priority":null,"active":null,"faqQuestion":"What is the maximum number of individuals I can request in one file?","faqAnswer":"A: The maximum number of individuals allowed in a Multiple Record Request can be viewed on the SCRA Batch Request Upload screen. This number may change periodically, so please check the website.","faqId":"Q19","faqPriority":19},{"id":null,"priority":null,"active":null,"faqQuestion":"Can I request multiple dates for one individual?","faqAnswer":"A: Yes. Enter the information on the individual as if they were a separate and unique individual in the file, but with a different Active Duty Status As Of date.","faqId":"Q20","faqPriority":20},{"id":null,"priority":null,"active":null,"faqQuestion":"Do the Request file filenames need to be unique in order to upload?","faqAnswer":"A: No. The website will consider every file uploaded as a unique file, even if the file from your computer has the same filename as a file previously uploaded to the website.The Request file must be a TXT (text) file.","faqId":"Q21","faqPriority":21},{"id":null,"priority":null,"active":null,"faqQuestion":"What format does the Request file need to be in?","faqAnswer":"A: The Request file must be a TXT (text) file.","faqId":"Q22","faqPriority":22},{"id":null,"priority":null,"active":null,"faqQuestion":"Does the SCRA website include ALL active duty periods?","faqAnswer":"A: No. SCRA only reports on active duty status since September 30, 1985. The SCRA website only reports Title 10 active duty (AD) periods. AD periods of less than 30 days of length are not currently included on the SCRA website.","faqId":"Q23","faqPriority":23},{"id":null,"priority":null,"active":null,"faqQuestion":"How long will the website keep Multiple Record Result .TXT files?","faqAnswer":"A: Multiple Record Result .TXT files are retained by the website and are available for download for up to 15 calendar days after processing. If you have not downloaded your file during that period, you must upload your request file again for re-processing.

    On average, the website attempts to deliver Results files within 24 hours; however it may take longer depending on processing loads. DMDC recommends that you keep checking the status of your download.","faqId":"Q24","faqPriority":24},{"id":null,"priority":null,"active":null,"faqQuestion":"How long will the website keep Multiple Record Result .PDF certificate files?","faqAnswer":"A: Multiple Record Result .PDF certificate files are retained by the website and available for download for up to 8 calendar days after processing. If you have not downloaded your file during the 8-day retention period, you must upload your request file again for re-processing.

    On average, the website attempts to deliver Result .PDF certificate files within 24 hours; however it may take longer depending on processing loads. DMDC recommends that you keep checking the status of your download.","faqId":"Q25","faqPriority":25},{"id":null,"priority":null,"active":null,"faqQuestion":"When will my Result file(s) be available?","faqAnswer":"A: On average, the website will attempt to deliver a Result file 24 hours following the Upload Date; however, depending on extenuating circumstances, a Result file may be returned before or after 24 hours has passed. DMDC recommends that you return to the website any time within or after 24 hours from the time you uploaded the Request file to check on the status of your file(s). See File Status for additional information.","faqId":"Q26","faqPriority":26},{"id":null,"priority":null,"active":null,"faqQuestion":"I can't find my Result file(s) anymore, why not?","faqAnswer":"A: Result files are only retained by the website for 10 days following the Upload date. If you have not downloaded your Result file during the 10 day retention period, this file has been discarded. You must upload the file again to obtain results.","faqId":"Q27","faqPriority":27},{"id":null,"priority":null,"active":null,"faqQuestion":"How can I download multiple Result files at a time?","faqAnswer":"A: The system was designed to only download one file at a time.","faqId":"Q28","faqPriority":28},{"id":null,"priority":null,"active":null,"faqQuestion":"Where are the Certificates for each individual in the Result file?","faqAnswer":"A: Certificates are provided if you have requested them on the Upload File(s) screen, see Request Multiple Records. Where are the Certificates for each individual in the Result file?","faqId":"Q29","faqPriority":29},{"id":null,"priority":null,"active":null,"faqQuestion":"Do I need an Account?","faqAnswer":"A: Yes, you must Create an Account in order to obtain information on one individual at a time, known as a Single Record Request and/or to obtain information on multiple individuals at one time, known as a Multiple Records Request.","faqId":"Q30","faqPriority":30},{"id":null,"priority":null,"active":null,"faqQuestion":"Why did my session expire?","faqAnswer":"A: SCRA will automatically log users out of a session after a set period of inactivity. Once a user has logged in, if there is no activity for 10 minutes or more, the session will be terminated.","faqId":"Q31","faqPriority":31},{"id":null,"priority":null,"active":null,"faqQuestion":"What if I forgot my Username and/or Password?","faqAnswer":"A: Password:

    If you forget your account's password, you can reset it if you remember your Username and the answers to the challenge questions you entered during account creation. See Reset Password for instruction on how to reset your account password.

    Username:

    If you don't remember your username and/or the answers to the challenge questions you entered during account creation, you will need to create a new account by clicking Need a New Account on the Multiple Records Request Log-in page.","faqId":"Q32","faqPriority":32},{"id":null,"priority":null,"active":null,"faqQuestion":"Why is my account disabled?","faqAnswer":"A: Inactivity:

    If your account becomes inactive after 35 days, the system will automatically disable your account and you will no longer have access to the file(s) you uploaded under that account.

    Forgotten Username/Password/Challenge Questions:

    If you cannot successfully answer the Challenge Questions after three attempts during the Reset Password process, your account will be immediately disabled.","faqId":"Q33","faqPriority":33},{"id":null,"priority":null,"active":null,"faqQuestion":"How can I get Result file(s) from a disabled account?","faqAnswer":"A: If your account becomes disabled, you will no longer have access to the file(s) you uploaded under that account. To Request Multiple Records again, you must create a new account, Need a New Account. Any previous requests, no matter the status of the request, will need to be re-requested after you create a new account.","faqId":"Q34","faqPriority":34},{"id":null,"priority":null,"active":null,"faqQuestion":"How can I contact the Military Services for additional verification?","faqAnswer":"A:

    Army:
    Army Human Resource Service Center
    1-888-ARMYHRC (1-888-276-9472)
    Email: askhrc.army@us.army.mil

    Navy:
    Navy World Wide Locator
    Navy Personnel Command
    PERS 1
    5720 Integrity Drive
    Millington, TN 38055
    1-866-U-ASK-NPC (1-866-827-5672)

    Marine Corps:
    HEADQUARTERS U S MARINE CORPS
    PERSONNEL MANAGEMENT SUPPORT BRANCH (MMSB-17)
    2008 ELLIOT ROAD
    QUANTICO, VA 22134-5030
    Phone number: 703-784-3941 / 3942 / 3943

    Air Force:
    HQ AFPC/DS1W
    550 C St West Ste 50
    Randolph AFB, TX 78150-4752
    Total Force Service Center (800-525-0102)

    Space Force:
    HQ AFPC/DS1W
    550 C St West Ste 50
    Randolph AFB, TX 78150-4752
    Total Force Service Center (800-525-0102)
    ","faqId":"Q35","faqPriority":35},{"id":null,"priority":null,"active":null,"faqQuestion":"Why is there no \"I accept\" box under the Terms of Use Agreement section?","faqAnswer":"A: We are currently working on updating the Terms of Use Agreement for the SCRA website. The "I accept" checkbox functionality for Terms of Use Agreement is targeted for SCRA's next release.","faqId":"Q36","faqPriority":36}]